Returns & Refunds
Last updated: March 19, 2026
Overview
We want you to be satisfied with our services. If you're not happy, we offer refunds under the conditions outlined below. Because our services are digital and provisioned immediately, refund eligibility depends on the service type and how long it has been active.
Private Game Servers
- Within 48 hours of purchase: Full refund if you have not used the server (no player connections logged).
- Within 7 days of purchase: Prorated refund if the server has been minimally used.
- After 7 days: No refund. You may cancel to prevent future billing.
Dedicated Game Servers
- Before hardware provisioning: Full refund if cancelled before your hardware build begins.
- After hardware provisioning (7-12 day lead time): No refund on the initial setup period. Hardware is custom-built for your order.
- Ongoing service: Cancel anytime to stop future billing. No refund for the current billing period.
Web Services
- Free services (Discord, TeamSpeak 3): No refund applicable.
- Paid services (VTT hosting, Wurm Assistant): Same terms as Private Game Servers above.
Yearly Subscriptions
- Within 14 days: Prorated refund for unused months.
- After 14 days: No refund. Service remains active until the end of the billing period.
How to Request a Refund
- Submit a support ticket from your profile.
- Include your account email, service name, and reason for the refund.
- Our team will review your request within 2 business days.
- Approved refunds are processed to your original payment method within 5-10 business days.
Non-Refundable Situations
- Account termination due to Terms of Service violations
- Failure to cancel before auto-renewal
- Downtime caused by factors outside our control
- Dissatisfaction with game performance (not related to our hosting)
Chargebacks
If you file a chargeback with your bank instead of contacting us first, your account will be immediately suspended. We encourage you to reach out to our support team before initiating a dispute — we're happy to work with you.